• All custom orders may take up to 2-3 weeks to process. Please be patient as I am a sole artist. If a custom order will take longer than the 2-3 weeks I will reach out. Please note that I do not take rush orders.

• Custom orders are non-refundable. I'll do my best to make any changes to the piece before supplies are ordered. However, once supplies are purchased, no refund will be provided. 

• Once items are shipped, they are out of my control. I cannot refund items that are lost or damaged during shipping. Please feel free to reach out to me, for I am willing to work with you on an alternative solution.